What Is Snapchat Error Message SS06? All You Need to Know

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Know your options if you're banned on Snapchat

Co-authored by Naveh Ben Dror and Rain Kengly

Last Updated: July 17, 2025 Fact Checked

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What is Support Code SS06 on Snapchat?

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Downloading Your Account Data

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If you see the SS06 error code on Snapchat, this means your device is currently banned from the servers. While there's no way to unban your account, you can still download your account data to a computer for safekeeping. Here's what Snapchat Support Code SS06 means and what to do to fix it.

Why Is My Snapchat Disabled With SS06 Support Code?

Snapchat's SS06 error code means your device is banned permanently, and there's no way for Snapchat to unban it. This ban comes from repeated violations of the Community Guidelines or abuse.^{[1]
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Section 1 of 2:

What is Support Code SS06 on Snapchat?

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The SS06 error code means your device has been banned by Snapchat. If you repeatedly violated Snapchat's Community Guidelines, Snapchat will ban your device. This means you won't be able to log into your account or create any new ones.^{[2]
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- Snapchat cannot unban devices banned for abuse or violations. If you need your account data, you can use a computer to download a copy.^{[3]
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- Since the device has been banned, you can download and use Snapchat on another device. However, you may need to create a new account.

Section 2 of 2:

Downloading Your Account Data

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Go to https://web.snapchat.com/ in a web browser. If you aren't already logged in, enter your username and password to do so now.
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Click your profile picture or Bitmoji. This will be in the top-left corner.
- A drop-down menu will open.
A new page will open.
You can find this below the Chat now tile.^{[4]
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Check all the data you want to download. This includes your login history, profiles, Snap history, Memories, and more.^{[5]
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- If there's already a checkmark next to the data you want, skip this step.
This is the blue button at the bottom-right corner.
Use the drop-down menu to specify a start and end date for the data you want to save.
This is how you'll get a copy of your data. Make sure it's correct.
This is the blue button.
This may take a few moments to arrive.
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Select See exports and Download. This will export your data.
- The file will be downloaded in a .ZIP file.
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Unzip the file. You'll see your data in the unzipped folder.
- On Windows, double-click the file and select Extract All. Select a save location, and click Extract.
- On Mac, double-click the file.