How to Return an Order with the Fashion Nova App or Website

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Everything you need to know about Fashion Nova returns

Written by Hannah Dillon

Last Updated: April 28, 2025 Fact Checked

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Returning Items to Fashion Nova

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Refund Policy

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FAQ

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Q&A

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Warnings

This wikiHow teaches you how to return an item or order to Fashion Nova using the app or website. If the item is damaged, defective, or incorrect, you might be able to get a refund to your original payment method. Otherwise, you will get a refund as store credit (via a gift card). Keep reading to learn how to return an order to Fashion Nova on your iPhone, iPad, Android, or computer, including important information about their refund and return policies.

Returning Items to Fashion Nova: Fast Facts

You have 14 days from getting the delivery to report any defects or incorrect items.
Use Fashion Nova's return portal to start the return process.
Package the items and send them to Fashion Nova's Returns department.

Section 1 of 3:

How to Return a Fashion Nova Order

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1
Report defects and/or incorrect items as soon as possible. Fashion Nova requires all damaged, defective, or incorrect items to be reported within 14 days of delivery. If your item is found to be damaged or wrong, you will be prompted to initiate the return once you contact Fashion Nova. To contact Fashion Nova:
- Open the Fashion Nova app or go to fashionnova.com/pages/help-center.
- Click Help with My Order.
- Verify your account with your email or phone number.
- Follow the on-screen instructions to report the issue.
2
Make sure your item qualifies for a return. Most items can be returned as long as you’re within 30 days of the original shipping date.^{[1]
X
Research source} The following items cannot be returned:
- Final sale items with prices ending in $.48 or $.98.
- Bodysuits, swimsuits, underwear, lingerie, cosmetics, accessories, and party wear (such as Halloween costumes).
- Items that have been worn, washed, or stained by personal care products (such as deodorant or makeup) when you tried them on.
- Items that have their tags removed and are missing the original packaging.
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3
Go to the Fashion Nova Returns Portal. You can access this from the Fashion Nova app or website.
- Open the app and tap on the Me icon in the bottom-right corner, then tap Help Center.
  - You can also use a browser to go right to the Help Center.
- Click or tap the Returns button under the "FAQs" header.
- Click or tap Our return policy and process.
- Click or tap the Returns Portal link at the top of the page.
4
Enter your order number and email address. The order number is an eight-digit number that is included in your shipping email, and is also on your packing slip.
- Click or tap Next to continue.
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Choose the item(s) you want to return. If you want to return multiple items in the same package, click or tap Check eligibility on this screen, then enter another order number. Repeat until all order numbers have been entered.
- Click or tap Next to continue.
If you're in the US, you can purchase a return shipping label for $4.99. If you are outside of the US, you won't be able to purchase a return label, but you can still return your items by paying for your own shipping label with a carrier of your choice.
You must include a return invoice or a packing slip with your items to ensure your return is processed quickly.
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Package the order and send it back to Fashion Nova. If you live in the US, all you need to do is tape the prepaid shipping label to your package and drop it off at the carrier on the label. If you live outside of the US, mail the package to the address specified in the Returns Portal.^{[2]
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- Returns will be processed 5 to 7 days after they arrive back at Fashion Nova.

Section 2 of 3:

Fashion Nova Refund Policy

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Depending on your situation, you may get a refund. For most returns, you will only get a refund issued on a Fashion Nova gift card. However, some special situations will result in a refund to your original payment method.
- To qualify for a refund to your original payment method, you must meet one of the following criteria:^{[3]
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  Research source}
  - Your order was canceled by Fashion Nova.
  - An item you purchased sold out after you placed the order.
  - The item was proven to be damaged, defective, or incorrect.
- If you qualify, the refund usually takes 2 to 5 business days to process, but could take up to 10 days.
- If you don't meet the criteria, your return will be refunded as a gift card. Gift card refunds are issued immediately.
- Some users on Reddit have had success filing disputes with their banks or PayPal to get full refunds. However, you must return the items before you can open a dispute, and filing a dispute could result in Fashion Nova flagging your account.

Section 3 of 3:

FAQ

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1
What if I paid partially with my credit/debit card and partially with a gift card? If you're eligible for a refund back to the original payment method, Fashion Nova will refund the amount you paid with your credit/debit card back to that card and the gift card amount back to a gift card. If you aren't eligible for a refund back to the original payment method, you'll get your full refund as a gift card.
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Does Fashion Nova have a customer service number? No, Fashion Nova does not have a dedicated customer service number. The only way to contact Fashion Nova is to go to the Help Center and click or tap Payments & General Questions, then tap Something else until you get to a form you can fill out.
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Do I need a box? You can place your items into any standard mailing box or envelope, but be sure to include the original packaging.^{[4]
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Community Q&A

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Question

How do you get a printing label?

Community Answer

You can buy one online and print it on a printer. You can buy one on Amazon by opening the Fashion Nova app, going to your profile, selecting "Orders," finding and selecting the order you want to return, tapping "Return Items," and following the instructions.

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Question

Where is my return shipping label?

Community Answer

It may still be in the company you ordered your iPhone from or it probably got lost in the mail.

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Question

I didn't receive a return slip in the bag. The QR code is cut. How should I return?

Joseph Ansah

Community Answer

Contact their customer care online or chat with them about the issue. In the conversation mention the details about your order so they can resolve the issue.

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Warnings

Some users have found that Fashion Nova will not refund their original payment method even if they were eligible for it. If this is the case, you may want to consider filing a dispute with your bank.

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