Q&A for How to Return an Item to Amazon

Dropping off an item at a return location, such as Kohls or an Amazon store, is free. UPS Dropoff is also free. However, not all items are eligible for free returns. Check the product detail page to find out if your item is eligible. If it was shipped from a third party vendor, they may have their own return policies.

You can return items shipped and sold through Amazon at Kohls stores, Amazon Bookstores and 4-Star stores, and at Amazon HubLockers, as well as through UPS stores.

Navigate to your orders and see if there’s a link to generate the label from the order page. If not, call Amazon customer service or use their chat system and give them the order number. They may be able to give you instructions or send you a new return label.

No, you need a return label to return an item. The return label is different from the label on the package when you receive it.

Yes, you can return an Amazon item from a different address. When you initiate the return on your Amazon account, you can use the return shipping label from any location, not just the original delivery address. Ensure the package is properly labeled and dropped off at an approved return location like UPS, Amazon Locker, or schedule a pickup. Always follow the return instructions provided for a smooth refund process.

Amazon typically uses UPS for returns, and you may have to pay a small fee of around $7 for the item to be picked up. Go to the Amazon app, select your orders, choose the item you want to return, and click "return or replace items" under that item. Alternatively, you can click on "get product support," and it will guide you through the necessary steps.

Typically, items marked as unreturnable cannot be returned. However, if the item you received is damaged, you might qualify for a return. This policy may not apply to all items.

A return shipping label for an FBM order typically includes the merchant's return address, the customer's address from the original shipping details, a barcode or QR code for tracking, order number and relevant details, and instructions for using the label.

Contact customer service, ideally via chat, as soon as possible. Most items have a 30-day return policy, so act quickly.

If you do not have a printer, you can often go to the nearest public library to print the shipping label.

On the Amazon app, tap the three lines in the bottom right corner, select "Contact Us," choose your returned item, or scroll to find the option that best fits your situation to be connected to a representative.

You can cancel an Amazon order before it ships from the "Your Orders" page of your account. Most items can be returned for a refund or exchange within 30 days of delivery if they're in good condition. If your request is denied, you can try returning it after it arrives.

Go to "Your Orders" to check if the item can be replaced. If not, you'll need to return the original item and place a new order. You can also contact Amazon customer support for assistance.

Go to the Amazon Returns Center page. If you received the gift, enter the 17-digit number found on the package or digital receipt. Pick the item you want to return, choose a reason, and follow the instructions to select your preferred return method. Ensure you return the item by the specified 'Return By Date' to avoid charges for the original and exchanged items. Once Amazon receives the item, they'll process your refund as a gift card, credited to the account used for the return. If you purchased the gift, you can receive a refund to your original payment method or gift card balance. After returning, you can place a new order for the item you want to exchange.

Focus on the misleading description, not the damage. Gather evidence like screenshots of the misleading description, proof of purchase, and photos of the item. Contact the seller to explain that the product was "not as described" and request a refund or credit. If denied, consider disputing the charge with your credit card company, citing "not as described."

If the barcode is missing, you can still try returning the item, though the process might be a bit more complicated. If you have the original receipt, Amazon can usually track the item through the purchase details. You can also provide other identifying information like the item’s description or model number. It’s a good idea to contact Amazon directly and ask about their return policy for missing barcodes.

You can visit the Amazon Customer Service website, use the online chat, or call customer service by following the directions provided here.

Contact the seller as soon as you discover the item is defective, and ask how to exchange it.

You often don't need the original packaging. Use the chat function when processing your return to explore options for returning without the box or find out where you can drop it off.

You can use any sturdy box with packing material to protect the item.

Yes, but it is through UPS, and they charge for pickups, usually about $7.99 per item.

You have two options: Contact the seller to request a return or exchange, or call Amazon and they will contact the seller on your behalf. Make sure you check your email for a contact, and follow the directions given.

If you receive an item you did not order, contact the seller's customer service directly. They can provide instructions for returning the item and resolving the issue.

When returning items to third-party sellers, you should first consult their specific return policy, as Amazon's general policy may not always apply. If the postage cost for the return is high, contact the seller directly to discuss options or inquire about a refund for the shipping expenses.

An Amazon delivery person generally does not pick up returns. When you initiate a return through your Amazon account, you will be shown available shipping options, which often include dropping off the item at a FedEx location or other designated drop-off points.

Yes - you can use any packaging to return an order. Just make sure the item is packed securely inside!

When you ask to return the item, they should tell you if you need to or not.

Contact the seller to explain the situation and request a digital return label or local pickup option. Take clear photos of the damage and send them as proof. Find a local print shop or coordinate the return shipping if needed.

You can email the label to them for printing. Some printers can also print directly from an email if you know the printer model.

Visit a public library to print the return shipping label.