How to Call Amazon

Download Article

Co-authored by Hunter Rising Reviewed by Luigi Oppido

Last Updated: July 23, 2025 Fact Checked

Download Article

Contacting Amazon’s Support Lines

|

Requesting a Call from Amazon Support

|

Video

|

Q&A

|

Tips

If you’ve experienced an error with a package, payment, or Amazon device and you would like immediate assistance, contacting their service departments over the phone is an option you can use if you are unable to use their online contact form. Whether you’re a customer or an associate that runs advertisements on your own site, you can find the support numbers easily and solve your problem!

Method 1

Method 1 of 2:

Contacting Amazon’s Support Lines

Download Article

1
Dial 1 (888) 280-4331 for customer support in the United States. The customer service line is available 24 hours a day for your convenience. Dial the number and wait for either an automated message or representative to answer and walk you through the call.^{[1]
X
Research source}
- You’ll need to have an Amazon account linked to your phone number to use this support line.
Enter the number into your phone and press the call button and wait for it to connect. You may be put on hold depending on how many callers are ahead of you.^{[2]
X
Research source}

Advertisement
3
Dial 1-800-372-8066 if you’re an Amazon associate. The phone lines are open from 5 AM to 7 PM Pacific Time all days of the week. This line is used for the Amazon Associates Program, which allows you to advertise products on your own blog or website and receive profits whenever someone makes a purchase from your site.^{[3]
X
Research source}
- If you’re calling internationally, dial your country code followed by 1-206-922-0880 and ask for the Associates Program. Long distance charges may apply depending on your phone plan.

Method 2

Method 2 of 2:

Requesting a Call from Amazon Support

Download Article

1
Log into Amazon on your web browser. Visit the Amazon site for the country you live in. If you have an Amazon account, make sure you’re signed in so you can reach support easily and so the site can pull any recent orders that you may have questions about.^{[4]
X
Research source}
- If you need to switch the country, scroll to the bottom of the webpage and click on the button next to the language options. Select the correct country from the list.
Scroll to the bottom of the page until you see the various menus. Under the “Let Us Help You” heading, click on the “Help” button on the bottom of the list.^{[5]
X
Research source}
3
Hover over “Need More Help?” and select the “Contact Us” option. A new menu appears when you hover over the “Need More Help?” option. Click the “Contact Us” option to reach the customer support page.^{[6]
X
Research source}
- If you are an associate, seller, publisher, or vendor, select “Other Topics & Help Sites” to find other support links.
This option is located beneath the "Start chatting now" button. Clicking it will redirect you to another page with more options.
5
Pick the option that best fits your concern. Select from the buttons at the top of the page. Pick the one that is the closest to what you need assistance with, or select "Something else" if none of them describe your issue.^{[7]
X
Research source}
- The option you select may ask for additional information if it’s about a specific order or device. Click on any additional questions they ask in the first section, such as the order or device you’re inquiring about.
6
Use the drop-down menus in next section to narrow down your issues. The drop-down menus are different for each of the buttons you selected in the first section. Pick the issue you’re having with either an order, your device, digital content, or other inquiries. A second drop-down will appear with common problems to select from.^{[8]
X
Research source}
- If none of the options match your specific concern, select “More non-order questions” or “More order questions” from the menus.
7
Choose "Phone" as your contact option in the next section that appears. After you’ve made your selections on parts 1 and 2, you'll have the option to select “Phone” if you want to talk to a representative immediately.^{[9]
X
Research source}
- If you don’t want to talk on the phone, Amazon also offers a chat option where you can type out responses or inquiries. Return to https://www.amazon.com/gp/help/customer/contact-us/ and select "Start chatting now" to begin.
8
Provide your phone number so Amazon can call you. Select the country you’re from and type in the phone number where an associate can contact you. After you put in the phone number, hit the “Call me now” button and Amazon will connect with you within a couple minutes.^{[10]
X
Research source}
- Amazon uses this system so you don’t have to wait on hold for a representative to speak with.

Community Q&A

Search

Add New Question

Question

How can I talk to someone about an order lost in the mail?

TJ117

Community Answer

In the app, tap the menu icon in the lower right corner, select "Orders," and find the order you need help with. Tap "Get product support" and follow the instructions for "package not arrived or need help with a return" to get assistance.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 0 Helpful 0
Question

How do I cancel my Amazon Prime account?

Sarah Sierra

Community Answer

Go to Amazon.com and click on your account name in the top right corner. Scroll down to "Your Prime Membership," select "Manage Membership," and then choose the option to cancel your membership.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 0 Helpful 0
Question

Can I place an order by phone?

David Muyundo

Community Answer

Yes, you can place an order with Amazon using your phone regardless of where you are located.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 0 Helpful 0

See more answers

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Video

Tips

The general toll-free helpline for the U.S. and Canada is 1-888-280-4331.^{[11]
X
Research source}

Thanks
Helpful 0 Not Helpful 0
The toll-free number in the U.S. for Spanish speakers is 1-866-749-7538.^{[12]
X
Research source}

Thanks
Helpful 0 Not Helpful 0