3 Different Ways to Contact Lululemon

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Get support on your latest lululemon order or recent purchase

Co-authored by Janice Tieperman

Last Updated: May 4, 2025 Fact Checked

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Live Chat

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Phone Number

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Email

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Tips

Lululemon offers several ways to contact their customer service team on their Guest Education Center webpage, including live chat, phone, and email options. We’ll walk you through all these different methods in detail, including their hours of operation (when applicable). Whether you have an issue with an order or are looking to make a return, this guide will help connect you to the assistance you need.

Things You Should Know

Contact lululemon chat support from 5 AM to 9 PM PT on weekdays and 6 AM to 6 PM PT on weekends.
Call lululemon’s customer service line at 1-877-263-9300.
Submit your issue via an online form or contact lululemon’s customer service email at gec@lululemon.com.

Section 1 of 3:

Lululemon Live Chat

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Start a chat with Lululemon’s Virtual Assistant. Lululemon’s main customer service option is its live chat service, which requires you to submit your first and last name, along with your phone number and email. This connects you with a robot, which eventually transfers you to a live customer service agent after you’ve shared a little more about your issue.
- Do you have an iPhone or other iOS device? Lululemon’s live chat feature is also supported on Apple devices.
- On weekdays, the live chat feature is available from 5 AM to 9 PM PT. On weekends, the live chat feature is online from 6 AM to 6 PM.

Section 2 of 3:

Lululemon Phone Number

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Call lululemon customer service at 1-877-263-9300. Dial this number to get in contact with lululemon’s customer service department—after pressing 1 for English audio or 2 for Spanish audio, follow the prompts to get redirected to the proper customer service agent. As of 2023, the number prompts are as follows:
- 1: Help following up on an order
- 2: Help with product recommendations
- 3: Question about specific style or inventory availability
- 4: Question about a return
- 5: Question about a lululemon programs
- 6: Question about lululemon Studio Mirror
- 7: Any other questions
- What are lululemon’s hours of operation? On weekdays, lululemon’s customer service department is available between 5 AM to 6 PM PT. On weekends, they’re available from 6 AM to 4 PM PT.

Section 3 of 3:

Lululemon Email

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Email lululemon’s customer service team with an online form. Using the provided fields, submit your first name, last name, and email address. From the “Category” drop-down menu, select the issue you’re experiencing (placing an order or returning an item). Go into more detail using the subject line, along with the order number (if applicable). To provide even more info, jot down your questions and concerns in the “Question” section of the form.
- Alternative: Reach the lululemon customer support team at gec@lululemon.com. When sending an email to their customer support team, lululemon officially recommends providing your first and last name, phone number, email address, phone number, order ID #, and/or billing address. The more information you include, the better the customer service team can assist you.^{[1]
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Tips

Canadian lululemon customers can use a special video chat service, but it’s only meant for product recommendations rather than customer service issues. If you live in the US, only in-person appointments are offered for product recommendations, which can be booked online.

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