10 Quick & Easy Ways to Fix the Character AI "Chat Error"

Have you been getting errors when using Character.AI? This can be frustrating, especially if you can't figure out how to fix the problem. In this article, we've gathered 10 troubleshooting tips for the "chat error" in Character.AI with a step-by-step guide for each fix.

Things You Should Know

You may need to log out of Character.AI or restart your browser to get around the error.
Check the Character.AI Reddit to see if there is a server issue with Character.AI that could be giving an error.
If nothing works, check Character.AI's support page to see if there are any known issues or to submit a support ticket.

Method 1

Method 1 of 10:

Log Out and Back In

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1
Click the Log Out button. This will sign you out of your Character.AI account. If you're getting errors, logging back in might help fix the problem, especially if your error was due to old session data.
- On browsers this is in the upper right-hand corner. On the mobile app, tap your profile image in the lower-right corner, then select the settings button in the upper-right corner. The Log Out button will be at the bottom of the page.
Click the Log In button in the upper-right corner of your browser or on the launch screen of the Character.AI app and see if you still get an error.

Method 2

Method 2 of 10:

Relaunch Character.AI

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If logging out doesn't fix your problem, try relaunching Character.AI in general. Make sure your browser is completely closed by going to Task Manager (Windows) or Activity Monitor (Mac) to end the process.
2
Reopen your browser or app. If you're on a computer, navigate back to the Character.AI site. Check to see if the issue is resolved.
- You may need to log in again after restarting the app or browser.

Method 3

Method 3 of 10:

Update Your App or Browser

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On mobile, you can check for app updates in the Apple Store or the Google Play Store. On a computer, your browser will notify you if it needs to update, but you can check for an update by opening the main File menu of your browser.
Apply the update if you notice there is one to install.
After updating, try using Character.AI again to see if the issue persists.

Method 4

Method 4 of 10:

Check Your Internet Connection

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If you're on Wi-Fi, make sure you have a stable connection. If you keep dropping signal, consider switching to an Ethernet connection for your computer or cellular data for your mobile device (as long as you're in an area with good cell service).
Check to see if this has fixed any errors you've been getting.

Method 5

Method 5 of 10:

Clear Browser Cache

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1
Clear out temporary files from your browser. Your browser keeps a cache of data to help it run more smoothly, but sometimes this cache becomes corrupt and can cause issues with certain websites. Note that clearing your browser data will sign you out of most websites.
- Chrome: Click the three-line menu in the upper-right corner. Select More tools and Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.^{[1]
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- Safari: Click Safari in the upper-left corner and click Settings. Under the Privacy tab click Manage Website Data… and click Remove All. Then go back to the Safari menu, and select Clear History…. Select All History and then click the Clear History button.^{[2]
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- Microsoft Edge: Click the three-dot menu in the upper-right corner. Select History. In the window that pops up, click the three-dot menu in the upper-right corner. Select Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear Now to clear the data.^{[3]
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  Microsoft Support
  Technical support and product information from Microsoft.
  
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- Firefox: Click the three-dot menu in the upper-right corner. Select History and Clear recent history…. Select a time range and make sure Cookies and Cache are checked. Click Clear Now to clear the data.^{[4]
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- Opera: Click the Opera logo in the upper-left corner. Select History and Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.^{[5]
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Method 6

Method 6 of 10:

Disable Browser Extensions

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1
Turn off any browser extensions you have. Conflicting browser extensions or add-ons could cause Character.AI errors, so turning them off can help you diagnose if that is the problem.
- Microsoft Edge: Click the puzzle piece icon next to the search bar. Select Manage extensions and toggle off your extensions in the window that pops up.^{[6]
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  Trustworthy Source
  
  Microsoft Support
  Technical support and product information from Microsoft.
  
  Go to source}
- Safari: Click the Safari menu in the upper-left corner, then select Preferences. Click the Extensions tab and uncheck the box by each extension to disable them.
- Chrome: Click the puzzle piece icon next to the search bar and your extension icons. Select Manage extensions and toggle off your extensions in the window that pops up.^{[7]
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- Firefox: Click the puzzle piece icon next to the search bar and the three-line menu icon. Select Manage extensions and toggle off your extensions in the window that pops up.^{[8]
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- Opera: Click the cube icon next to the search bar and your extension icons. Select Manage extensions… and then click Disable under each extension.

Method 7

Method 7 of 10:

Try Another Browser

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1
Use another browser to access Character.AI. If you don't have another browser downloaded on your computer, you may want to try downloading Chrome, Firefox, or Opera.
- If you're on mobile, you might want to try using a browser instead of the app.
Check to see if this has fixed any errors with Character.AI.

Method 8

Method 8 of 10:

Use a VPN

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There are a number of VPN providers, such as ExpressVPN, NordVPN, and ProtonVPN. Each VPN is set up differently, but most involve downloading a VPN client and setting it up. Each VPN will have a built-in setup wizard the first time you run it.
2
Try Character.AI with the VPN on. Check to see if using a VPN has fixed your Character.AI error issues.
- If you already use a VPN, try accessing Character.AI with the VPN off.
- You can also use a VPN on mobile, as most VPN providers have a mobile app.

Method 9

Method 9 of 10:

Check the Character.AI Reddit for Server Status

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Go to Character.AI's Reddit. If there is a server issue, the subreddit will be updated when it goes down and when it is back up again. If you see that Character.AI is down, you'll have to wait until it comes back online to use it again.

Method 10

Method 10 of 10:

Contact Character.AI Support

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1
Contact Character.AI Support if nothing is working. You can go to Character.AI's support page to submit a help ticket and view other troubleshooting tips.
- If there's a known issue with Character.AI, you may see a banner across the top of the Support page.^{[9]
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Community Q&A

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Question

What if there’s only one bot I have that isn’t working?

Community Answer

Chat with another bot for a bit.

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