How to Fix Hulu's Switching Profile Error: 6 Quick Tips

Troubleshoot Hulu's switch profile error on PC, TV, or mobile

Co-authored by Rain Kengly Reviewed by Stan Kats

Last Updated: July 22, 2024 Fact Checked

Are you seeing "We encountered an error when switching profiles" on Hulu? If you're seeing this error code, it usually indicates a problem with your browser or streaming device. Luckily, there's a quick fix for this common error. Here's how to fix the switching profiles error on Hulu using your computer, iPhone, or Android.

Tips to Fix Profile Switch Error on Hulu

If you can't change profiles on Hulu, log out of your account and sign in again. If you're using a mobile device or TV, go into your account settings and select Manage Devices to remove it. Then, log in again.

1

Log out and log in again.

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Sign out of your Hulu account, and then log in again. When you see the profile switch error, a simple relog can fix it quickly.
- On a computer, hover over your icon in the top-right corner and click Log Out. Click Log In at the top-right corner to log in again.
- If this happens on a streaming sick or the mobile app, do the following to remove the device from your account:
  - Log into https://www.hulu.com/ in a web browser.^{[1]
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  - Hover over your icon in the top-right corner.
  - Click Account.
  - Click Manage Devices under Your Account.
  - Click Remove next to your device.
  - Follow the on-screen steps to log into Hulu on your device again.

2

Restart your browser.

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If you're using a computer, your browser may have corrupted data. Close the entire browser window, wait a few seconds, and then open a new window. Navigate to Hulu to try switching profiles again.

3

Update your browser.

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Updates provides important bug fixes. You can usually check your browser's current version in the settings.

4

Clear your browser's cache.

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Empty your browser's cache. Keep in mind that this will delete any saved login data and log you out of websites. Once the cache is cleared, log into your Hulu account again. You should be able to switch profiles.