How to Cancel Your Citi Card and Remove It from Your Profile

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Quick instructions for closing or unlinking your Citi card

Written by Darlene Antonelli, MA

Last Updated: November 10, 2024 Fact Checked

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Unlinking a Credit Card Options

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Reasons for Unlinking

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Closing Your Citi Card

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Do you need to unlink a credit card from your Citibank account? Follow the steps in this guide to learn more about that process as well as how to cancel and close your account completely.

Unlinking a Citibank Credit Card

You can close a Citibank credit card through online chat with a customer support agent or you can call customer support at 1-800-950-5114. Both those methods ensure that you can unlink your card even if the Unlink button is missing online.

Section 1 of 3:

Unlinking a Credit Card Options

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Explain that you want to unlink a card and the customer support will help you even if the Unlink button is missing from your account online.
Using a web browser instead of the app, chat with customer support, and explain that you want to remove a card from your account. They will help you unlink that card even if the Unlink button is missing!

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The Unlink button may or may not be available, so this isn't always a reliable way to remove a card from your Citibank account. To do this, click your profile picture, select Link/Unlink Card Account > Unlink, then fill in the required information and click Continue. ^{[1]
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Section 2 of 3:

Reasons for Unlinking

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Here are some reasons for you to unlink a credit card:
- Closed account - getting rid of cards that you don't use is a good way to avoid confusion later.
- Security concerns - unlinking your account adds another layer of security back to your credit card.
- Simplifying your finances - having lots of cards attached to a single account can get overwhelming, cluttered, and confusing; unlinking cards lets you organize your connected accounts.

Section 3 of 3:

Closing Your Citi Card

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If you're online, you can log into your account to initiate a chat with customer support; if you're calling customer support, you'll need the account number for the card you want to close.