What is the LifeProof Warranty: Coverage and How to Claim It

Co-authored by Darlene Antonelli, MA Reviewed by Stan Kats

Last Updated: August 1, 2024 Fact Checked

Did your LifeProof phone mount break? Despite the name, LifeProof does not actually have lifetime warranties on any of their products. You might have a warranty claim available if something went wrong in the manufacturing process, so you might be able to get a new mount, or your old one fixed for free. This wikiHow article teaches you about the LifeProof warranty that comes with every LifeProof product.

Section 1 of 3:

How long does the LifeProof warranty last?

Download Article

Generally, the LifeProof warranty is good for 1 year (2 years if you purchased the product in EMEA regions).^{[1]
X
Research source} The only exception to this is any LifeProof soft goods products (like backpacks), which is increased to 5 years.^{[2]
X
Research source}
- You don't need to register the product for the warranty but keep the receipt on hand so you have it for any future claims.
- This warranty does not cover resold items. For example, if you purchase a phone case from LifeProof.com and decide to sell it within 3 months of the original purchase, the warranty does not cover the second owner.

Section 2 of 3:

What does the warranty cover?

Download Article

The limited warranty covers manufacturing damage or imperfections for products within the first year of purchase. Outside of that time frame, the warranty won't cover your products.^{[3]
X
Research source}
- If you purchased a waterproof case from Verizon, you'll need to follow special steps that came with your case so you can register it.

Section 3 of 3:

Making a Warranty Claim

Download Article

1
Go to https://www.otterbox.com/en-us/warranty-begin and click Get Started. You can use any web browser to follow the instructions on this site and make a warranty claim.
- If you don't have access to a computer, you can call LifeProof (1-888-533-0735) and submit your claim that way. If you have a computer, you can chat online with a representative from LifeProof by going to their site, then clicking Chat Now in the lower right corner.
2
Select where you bought the LifeProof product. There are choices like LifeProof.com, Retail Locations (like Target, Best Buy, or Walmart), Online Retailers (like Amazon, Target.com, or Walmart.com), or Online Marketplace (like a third-party seller on Walmart, Amazon, or Facebook Marketplace).
- Click Next Step to continue.
3
Select your product. You can use the website's "Product Finder" to locate your item, or you can view your order history and select from there.
- If you want to use the "Product Finder," click Get Startedand then follow the on-screen instructions to find your item.
4
Enter the purchase date and a description of the issue. On the right side of the page, you'll be able to fill in this information.
- When you're done, click Add Warranty Item to Cart.
5
Checkout. Once you're finished creating the warranty, you can navigate back to your cart (the cart icon in the top right corner of your screen). You'll need to enter your shipping address and select a shipping method before you can continue.
- Click Continue to Payment when you're ready to move on, then enter your payment information (for valid warranty claims, you'll only be charged shipping and handling fees). Click Review Order once you're ready to move on. You may need to provide additional information (like your receipt or pictures) to verify that you have a legitimate warranty claim.^{[4]
  X
  Research source}
- If you have a LifeProof case that's on your phone, there are a few tricks you can use to take it off like taking off the case from the charging port.