How to Contact Telkom: A Step-by-Step Guide

Telkom is a South African telecommunications company that specializes in mobile phones and landlines. Whether you have a problem with your coverage or want to figure out how to use certain features of your phone, you may need to reach Telkom directly. To contact Telkom, you can either call the customer service phone number, chat with a representative, or reach out on social media. This wikiHow article will teach you the best ways to contact Telkom to get customer support.

Things You Should Know

To call Telkom from your mobile phone, dial 081180. For help with your fixed line, dial 081180. If you're not calling from a Telkom phone, dial 811 0210, or +27 12 311 3911 if you're calling internationally. You can also contact Telkom on WhatsApp, X, and Facebook.

Section 1 of 7:

Calling Telkom Directly

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Dial 10210 from your Telkom fixed line phone. This number will connect you with a customer service specialist who will help you with any general issue or concern about home phone service. You may need to give them some personal information to verify your identity before they can help you.^{[1]
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- Any call you make to Telkom is free if you call from a Telkom landline or mobile phone.
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Dial 081180 to get help with mobile services. You can use this number to speak with someone in the Telkom mobile department if you have any questions about your mobile phone or data plan. Before they answer any questions, you may need to verify your identity by providing some personal information.^{[2]
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- If you subscribe to Telkom in Kenya, call Telkom from your mobile phone by dialing 100. If your phone isn't available, dial 020 2221000 from any phone, or send an email to CustomerCare@telkom.co.ke.^{[3]
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If you have a problem with or question about your bill, want to buy a phone, hear about deals on plans, or talk about anything account-related, you can use this number to reach Telkom's billing department. This representative can walk you through service rates, data plans, and phone options, help fix errors, and help you make purchases.^{[4]
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Dial 811 0210 if you're calling from a non-Telkom phone. You can call this number to reach Telkom if you're unable to contact them from your Telkom phone. You can also use this phone number if you don't have Telkom service but have questions or want to inquire about setting up an account.
- If you're calling South Africa internationally, be sure to preface the phone number with South Africa's country code, which is +27.
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Dial 012 311 3911 to reach Telkom's corporate offices. This phone number isn't what you should be using for tech support, as this is Telkom's administrative office. However, if you need to contact Telkom regarding media inquiries, legal issues, or government affairs, you can use this number.^{[5]
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- If calling internationally, dial +27 12 311 3911.

Section 2 of 7:

Chatting with Customer Service

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Go to www.telkom.co.za/help-guide. If you want to chat with Telkom support, you can start the conversation through Telkom's AI chatbot. Depending on the help you need, you may be able to reach a live representative this way.^{[6]
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You'll see it at the top of the Telkom website.
This opens a chat window.
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Select the options that pertain to your issue. You'll first be presented with a list of options, such as Account Management, Technical Support, and Billing and Payments. Choose the option that best matches the type of support you need.
- From there, the chatbot will walk you through some steps to help resolve your issue, which typically will include asking for some details to confirm your account.
- If the chatbot is unable to resolve the issue, it may provide you with specific steps to follow up with a live representative by phone or email.

Section 3 of 7:

Using WhatsApp

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Send a message to 0811 601 700. You can contact Telkom via WhatsApp to get usage information, refill your plan, find out about upgrades, learn about deals, and more. When you send a message, Telkom will send an automatic reply to start the process.^{[7]
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- Telkom's WhatsApp contact number is self-service, which means you won't be chatting with a real person.

Section 4 of 7:

Using Social Media

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Tweet or DM @TelkomZA on X (Twitter). If you have an X account, you can use it to contact Telkom via direct message or by tweeting at their account. If you need to provide any personal information, including your name, phone number, or billing information, be sure to send a direct message so your information stays private.^{[8]
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Go to Telkom's Facebook page to send a private message to their support team. They will respond by either messaging you back or asking you to send them your phone number so that they can call you.^{[9]
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Section 5 of 7:

Texting Telkom

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Send a text message to 081 160 1820 from your Telkom mobile phone. If you want to check your balance, hear your usage, recharge a voucher, or buy a bundle, you can do so by sending an SMS text message to this number.^{[10]
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- This is a self-help option, so a real human won't be available to text back.

Section 6 of 7:

Writing to Telkom

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If you need to send something to Telkom, address it to Private Bag X74, Pretoria, 0001.^{[11]
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Section 7 of 7:

Self-Service Options

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Telkom offers several self-service options to get quick answers. If you just need some information about your plan and don't need to talk to a person, try dialing these numbers from your Telkom phone:^{[12]
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- Self-service dial: *180# or 122
- Check your balance: *188# or 188
- Recharge your voucher: Text your voucher PIN to 188
- Call Me Back service: Dial *140*receiver’s number#

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Tips

Telkom customers have noticed it's been harder to get in touch with a real person at Telkom these days. Many recommend going into a Telkom store to get help or ask for the most direct way to reach a real person from their support team.^{[13]
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While Telkom used to offer chat support that allowed you to chat with a real person, many Telkom users have found it impossible to talk to anything other than an AI chatbot.

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