How to Reach Norton Customer Service by Phone, Chat, & Social Media

Download Article

A quick & easy guide to getting your questions answered

Co-authored by Devin McSween

Last Updated: January 8, 2025 Fact Checked

Download Article

Contacting by Phone

|

Calling a Specific Department

|

Contacting Chat Support

|

Contacting on Social Media

|

Using the Community Forum

|

Submitting a Privacy Request

|

Sending Mail

Norton is one of the most popular antivirus programs out there. If you’re having trouble with the program, confused by your latest billing cycle, concerned about privacy issues, or you just want to start or cancel your subscription, there are plenty of ways to contact Norton and get help. For instance, call Norton’s customer service line, fill out an online help request form, or DM them on social media. As a note, Norton was previously owned by NortonLifeLock and is currently owned by Gen Digital. So, you may come across these companies when looking for help from Norton.

Norton Contact Information

Contact Norton’s Member Service line at 1-800-543-3562. To contact a specific department, submit a customer support form online to connect with a Norton employee via phone or chat. As another option, message Norton on X/Twitter, Facebook, or Instagram.

Section 1 of 7:

Contacting Norton Via Phone

Download Article

Call Member Services at 1-800-543-3562. Norton has different departments for different issues and topics, but this is their general customer service number for the United States. Since this is the general phone number, you may be on hold for a few minutes. But in a pinch, this is a good way to get a hold of Norton.^{[1]
X
Research source}
- For queries specific to Norton LifeLock software, call 1-800-416-0599.
- Norton’s customer service number is available 24/7.
- The least busy hours to call are usually between 7 am to 12 pm and after 8 pm (EST). The best days to call are Tuesday, Wednesday, and Friday.^{[2]
  X
  Research source}

Section 2 of 7:

How to Call a Specific Department at Norton

Download Article

Fill out a customer support form to get a department-specific number. Click the category that most closely reflects the problem you’re having. If the solution you need isn’t there, click “Get Help” and sign into your account or continue as a guest. Scroll down to “Phone support” and click “View Phone Number.” Then, fill out the form with your name, email, phone number, and an explanation of your issue. The website will generate a support ticket and give you the specific phone number you need.^{[3]
X
Research source}
- Any number generated by the online form should also be available 24/7
- This is probably the fastest way to get a hold of someone who can help you. If you call Norton’s general customer support line, they might redirect you anyway.

Section 3 of 7:

Contacting Norton’s Online Chat Support

Download Article

1
Fill out a customer support form to chat with a customer service agent. Click the category that matches the type of problem that you’re having and hit the yellow “Get help” button. Then, log in to your account or continue as a guest. Find “Chat support” on the page and click “Chat now.” Enter your information and click “Next.” You’ll see a case number pop up on the screen for your issue. Simply select “Chat Now” to begin the live chat.^{[4]
X
Research source}
- Like their customer support phone number, Norton’s live chat service is available 24/7.
2
Start a chat with a virtual service agent on Norton’s homepage. Look for a yellow chat bubble icon at the bottom right corner of the page. Then, click the icon and select the category that reflects the issue you’re having. Then, provide more details in the chat box when you’re prompted to.
- The virtual assistant will provide you with information or links relevant to your issue. If they can’t help you, they’ll put you in contact with a live agent.

Section 4 of 7:

Contacting Norton on Social Media

Download Article

Message Norton directly on X/Twitter, Facebook, or Instagram. Norton also provides customer service help through their official social media handles. Simply send one of Norton’s accounts a direct message that details the problem you’re facing.
- Alternatively, publicly tweet at Norton or comment under their posts about your issue. Companies often fix customer issues a little faster when everyone can see how they respond.
- Norton’s official social media accounts are:
  - X/Twitter: @NortonSupport
  - Facebook: @Norton
  - Instagram: @nortonsecurity

Section 5 of 7:

Using the Norton Community Forum

Download Article

Ask a question on Norton’s forum for quick answers to tough questions. Norton has a community forum where users can post questions and get answers from other users and Norton employees. Simply navigate to the Community page and click “Ask the community.” Log in using your credentials. Then, choose the forum where you want to submit a detailed post describing your question or issue in a new thread.
- A community member or Norton employee will respond to your post in a day or so.
- Search existing forum posts to see if anyone else has had your problem! There may be a solution somewhere in the responses.

Section 6 of 7:

Submitting a Privacy Concern Request

Download Article

Fill out a privacy request using Norton’s online form. Norton has a specific online request form for questions and concerns related to how they collect and use your information. Simply select your reason for submitting the request and enter your name and email. A customer service agent will reach out to you in the next few days.

Section 7 of 7:

Sending Mail to Norton

Download Article

Norton accepts mail sent to their Member Services department. If you need to send Norton documents or want to reach them via regular mail, address your mail to: ^{[5]
X
Research source}
- Attn.: Member Services
  60 East Rio Salado Parkway, Suite 1000
  Tempe, AZ 85281

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Tips

There is no customer service email address for Norton.

Thanks
Helpful 0 Not Helpful 0

Submit a Tip

All tip submissions are carefully reviewed before being published

Name

Please provide your name and last initial

Submit

Thanks for submitting a tip for review!

Warnings

There are a lot of fake phone numbers and social media pages for Norton. Only click links that are on Norton’s official website. This helps protect you from accidentally giving your personal information to a scammer or random stranger.

Thanks
Helpful 0 Not Helpful 0
There are a lot of scams out there involving fake emails from people pretending to be Norton Antivirus employees. If you get an email from Norton but you aren’t sure if it’s legitimate or not, contact them using one of the above options to confirm its legitimacy.^{[6]
X
Research source}

Thanks
Helpful 0 Not Helpful 0