Why Does a 999-999-9999 Phone Number Show Up on Your Bill?

Find out why this mysterious number is showing up in your calls and texts

Co-authored by Dan Rubianes and Hannah Dillon

Last Updated: February 8, 2024 Fact Checked

Have you been noticing the number 999-999-9999 calling or texting you? This can be a little nerve-wracking since this is not a number associated with any business or person. Many Verizon users notice this number on their phone bill, but it's not limited to just Verizon users. A record of 999-999-9999 simply means that your phone provider could not capture the phone number for their records.

Things You Should Know

Callers who have blocked caller ID will show up as 999-999-9999 on your bill.
If you receive a call or text from 999-999-9999, it isn't a legitimate phone number.
A 999-999-9999 record on your bill doesn't mean anything bad has happened to your account.

1

What is 999-999-9999?

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Phone providers display 999-999-9999 when a number cannot be captured. There are a few reasons why this could be:^{[1]
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- The caller blocked their number from showing up on your caller ID using codes such as *67 or #31#. The number would appear on your device as an "unavailable number" or "restricted number."
- The number could not be identified due to a phone carrier problem. If this is the case, the number should appear in your call history within a few hours.
- The message was sent from an email address. Some users report that messages sent to their phone number from an email address are showing up as being from 999-999-9999.
- The number was either shorter or longer than the traditional 10-digit U.S. phone number, and your phone provider did not capture it correctly.

2

Why is this number showing on your bill?

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Your Verizon bill can show this number if a phone number can't be identified before billing. This is especially true for numbers that call you while blocking caller ID or text messages from email addresses. While this issue often appears with Verizon customers, other phone providers may use this placeholder number on your bill to signify a phone number that wasn't identified.
- A 999-999-9999 number in your bill doesn't necessarily mean that anything bad has happened, though you may notice it more if you get a lot of spam calls or text messages.
- If you're worried about 999-999-9999 numbers showing up on your bill repeatedly, you may want to contact Verizon (or your phone service provider) for more in-depth assistance for your particular situation.

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Tips

Never reply to a text message or phone call you don't trust. If someone is asking you for personal information or trying to get you to open a link, do not provide that information unless you're 100% sure the sender is who they say they are (and most companies won't ask for personal information over a text message or phone call that you didn't initiate). Read this wikiHow article to learn more about identifying phone scams. You can learn more about text-based scams with this article.

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