How to Fix “Your Account Has Been Disabled in the App Store and iTunes”

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Reactivate your Apple ID and enable the App Store again

Co-authored by Rain Kengly Reviewed by Stan Kats

Last Updated: May 6, 2024 Fact Checked

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Why is my account disabled?

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Requesting Reactivation

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Video

Did you get the message "Your account has been disabled in the App Store"? If your account is disabled, you may have trouble downloading new apps or purchasing new content from the App Store or iTunes Store. To unlock your account, you'll just need to contact Apple on your computer, iPhone, or iPad. Here's what to do if your account has been disabled in the App Store.

Reactivating Your Disabled Apple ID

To unlock your Apple ID account, you'll just need to visit Apple's support page in a web browser. Select Chat or Phone, and then enter your personal information to speak to a support employee. They should be able to unlock your account immediately.

Section 1 of 2:

Why is my account disabled?

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Your account may be disabled due to billing issues. If there's a problem with your payment methods or purchases, your account may be blocked from accessing the App Store until it's been resolved. While there's no way to enable your account by yourself, a quick request to Apple can get it unlocked for you.
- Alternatively, if your account has been disabled for security reasons, Apple has locked your account for protection. To fix this, you'll just need to reset your password.^{[1]
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Section 2 of 2:

How to Request Reactivation

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1
Go to the Apple support page in a web browser. This link leads you directly to the solution for this error.^{[2]
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- Use this method if your Apple ID account is disabled in the App Store and iTunes Store.
- You can use a desktop or mobile browser.
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Select a contact method. You can choose to talk with Apple Support via online chat or phone call.
- You'll see an estimated wait time below each option.
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Enter your information. This varies depending on the method you chose.
- If you selected Chat, enter your first name, last name, and Apple ID email address.
- If you selected Phone, enter your phone number, first name, last name, and Apple ID email address.
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Talk with Apple Support. Let the Apple Support employee know you've been locked out of the App Store. Be sure to include the full error message: "Your account has been disabled in the App Store and iTunes".
- Apple should be able to unlock your account immediately.
- In some cases, you may be asked to log out of your Apple ID on your device and log back in again.