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Fix loading issues on the YouTube app or website
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Does YouTube crash or get stuck in the beginning of a video? If you have loading or repeating issues, you may have a corrupted cache, outdated browser, or outdated app. Here's what to do if your YouTube randomly restarts on your iPhone, iPad, Android, or computer.

Fixing YouTube App Crashes

If your YouTube restarts randomly, you may have issues with your browser or a software bug. This can happen whether you're using the YouTube website or mobile app. Be sure to disable any extensions, clear your cache, and reinstall YouTube.

Section 1 of 2:

Troubleshooting YouTube

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  1. Force-close the app (not minimize), wait a few seconds, and then open it again.
    • You may need to repeat this procedure a few times.
  2. If you're using YouTube in a web browser, make sure the browser is up-to-date.[1]
    • If you're using the YouTube app, make sure the app is updated to the latest version.
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  3. If you're using YouTube in a web browser, temporarily disable any add-ons or extensions (especially ones meant to block ads). Restart your browser, and then try using YouTube again. If it works fine, the issue is with the extension.
  4. Clear the YouTube app's cache. This method will vary depending on your device.
    • On Android: Open Settings > Apps > YouTube > Storage > Clear cache.
    • On iPhone or iPad: Open Settings > General > iPhone Storage > YouTube > Offload App. Then, download the app again.
  5. If your YouTube video is stuck repeating or buffering, you may have an unstable internet connection. Make sure you're connected and that your network is working properly.
  6. Whether you're using a mobile device or a computer, shut it off completely, wait a few minutes, and then turn it on again. Sometimes, a simple restart can fix software issues.
  7. Make sure you're running the latest software version on your device. If you have outdated software, this could impact other apps and programs.
  8. If you have no space available on your mobile device, it may stop apps from working properly. You can use a cloud service such as iCloud or Google Drive to store large files such as videos and photos.
  9. Completely uninstall the YouTube app from your device and download it again.
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About This Article

Stan Kats
Reviewed by:
Professional Technologist
This article was reviewed by Stan Kats and by wikiHow staff writer, Rain Kengly. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 5,910 times.
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Co-authors: 4
Updated: November 13, 2024
Views: 5,910
Categories: YouTube
Thanks to all authors for creating a page that has been read 5,910 times.

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