How to Contact Total Wireless Customer Service

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Call, live chat & more to get quick answers

Co-authored by Luigi Oppido and Aly Rusciano

Last Updated: July 21, 2024 Fact Checked

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Contacting Total Wireless

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Can you refill minutes without contacting Total Wireless?

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What is Total Wireless?

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FAQ

Have a question or concern about your Total Wireless phone plan? The best way to contact Total Wireless is to call 1-866-663-3633, especially if you have a detailed question. Even so, there are other ways to contact the company (including a 24/7 quick service solution). Keep reading to learn more.

Total Wireless Customer Service Contact Information

For help with your Total Wireless service or plan, contact Total Wireless’s Customer Service at 1-866-663-3633 or through their online chat feature.

Section 1 of 4:

How do you contact Total Wireless?

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The best way to get in touch with Total Wireless (or Total by Verizon) is to call the company’s customer service line. The call center operates from 8 AM to 11:45 PM (EST) Monday through Sunday.^{[1]
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Chat with a representative online. Don’t feel like talking to someone on the phone? We get that! Try messaging a Total Wireless representative through Total’s Online Chat feature. The chat room operates from 8 AM to 3 AM (EST) Monday through Sunday.^{[2]
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- This feature is ideal for quick questions or problem-solving.
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Text 611611 for the self-service helpline. If you want to check your balance, manage your plans, or enroll in Auto Pay, this is the service for you! The Self-Service text tool is open 24/7, and all you have to do is text a specific keyword to 611611 for more information. Here are some of the keywords you can text:^{[3]
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- ACCT: To check your Service Renewal information
- BUY: To purchase Service Plans or data Add-Ons
- DISNEY: For information about Disney+ benefits
- ENROLL: To enroll in Auto Pay
- ILD: For International Long Distance calling information
- MULTILINE: To add a line to your account
- PICK5: For instructions on how to set up “Pick 5” Countries
- PORTIN: To transfer your number into Total Wireless
- REWARDS: To join the Rewards Program
- SETPIN: Set up a security pin
- For a more detailed list, click this link.
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Send a letter to Miami, FL. While it may seem old-fashioned, you can still get in contact with Total Wireless via mail. There’s no guarantee that you’ll receive a response, so if you have an urgent question or pressing matter, it’s best to use another form of contact. The Total by Verizon address is as follows:^{[4]
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- Total By Verizon
  Attn: Executive Resolution Department
  9700 NW 112th Avenue
  Miami, FL 33178

Section 2 of 4:

Can you refill minutes without contacting Total Wireless?

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Yes, you can refill your minutes without contacting Total Wireless. Thanks to Total’s Self-Service tool, you can add minutes or data to your phone plan without talking to or messaging a representative. Simply text “BUY” to 611611 to purchase Service Plans or data Add-Ons.^{[5]
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- Similarly, you can also text “PLAN” to get information about your current plan, “USAGE” to see your current usage, and “REACTIVATE” to reactivate your service from any phone.

Section 3 of 4:

What is Total Wireless?

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Total Wireless is a prepaid phone plan run by Verizon. Known as Total Wireless and Total by Verizon, this service allows customers to pay for their phone plans on a monthly or yearly basis. They offer unlimited data plans, access to Verizon’s 5G network, and a 5-year price guarantee.^{[6]
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- Lines for Total start at $30 (without including taxes and fees).
- Total allows customers to switch to their phone plan with old or new phones.
- Verizon owns 8 prepaid brands: Total, Visible, Straight Talk, Tracfone, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid.

Section 4 of 4:

FAQ

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Total Wireless is the same thing as Total by Verizon. The company rebranded to Total Wireless on July 11, 2024.^{[7]
X
Research source} The names are used interchangeably, but the official company name is Total Wireless.
Verizon is Total Wireless’s carrier.
Yes, any Verizon phone will work when signing up for Total Wireless. Similarly, you can also use phones unlocked with Verizon’s other prepaid brands (Visible, Straight Talk, Tracfone, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid).^{[8]
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Yes, all of Total by Verizon (or Total Wireless) prepaid plans have unlimited data; however, the speed varies. For the Base 5G Unlimited plan (starting at $40 a line per month), you get unlimited data at a slower pace and a 5 GB hotspot. For the Total 5G Unlimited plan (starting at $50), you get 10x faster 5G and a 15G hotpot. For the Total 5G+ Unlimited plan (starting at $60), you get 10x faster data and an unlimited hotspot.^{[9]
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