Why Is the Steam Store Not Loading? Quick Troubleshooting Guide

Quick and easy ways to fix the steam store when it's not loading

Co-authored by Darlene Antonelli, MA Reviewed by Stan Kats

Is the store on Steam not loading? Follow this guide for some troubleshooting steps to get the store loading again.

Common Fixes to Load the Steam Store

In the desktop client, delete the cache by going to Settings > Downloads and click Clear cache.
Sometimes restarting Steam will make the store load. Exit the application and open it again.
Temporarily get the Steam store to load by using Big Picture Mode in Steam.

1

Once you clear the cache, you'll see the store loading like normal. Go to Settings > Downloads > Clear cache.^{[1]
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A simple restart might do the trick. Temporary glitches can prevent the store from loading properly, so closing it and opening it again can fix the error. To completely close the platform, go to Steam > Exit. Just make sure Steam still isn't running in the background with Activity Monitor or Task Manager, then open Steam again.
- If this happens whenever Steam auto-starts whenever you turn on your computer, disable that feature so you manually open Steam.
- If you're using a Steam Deck, you'll need to restart your device instead. Press and hold the Power button for 4(LCD) or 7(OLED) seconds to prompt the restart.

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This forces Steam to reload and makes the store load. Even though this is a temporary fix, which means it's not going to continuously work for you, this is one of the better short fixes.
- To enter Big Picture Mode, click the Display icon that looks like a TV in the top right corner.

4

This includes symptoms like the store not loading. To fix this, go to Settings > Interface and use the drop-down next to "Client Beta Participation" to choose "No beta chosen."

5

Services like your anti-virus might be preventing Steam from loading the store. VPNs, P2P Clients and File Sharing software, Firewalls, and security applications are also possible causes for your store not loading in the Steam client.
- Check if any of them are preventing Steam from working properly, then turn it off or allow Steam to continue working to solve the "Store Not Loading" issue.^{[2]
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