A Guide to Fixing a 'Something Went Wrong' Error on Any Device

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IN THIS ARTICLE

1 Check your internet connection.

2 Make sure the service isn't down.

3 Toggle airplane mode on and off.

4 Restart your device.

5 Ensure the app is updated.

6 Try using a different device.

7 Log out of your account and log back in.

8 Change your password.

9 Change your payment method.

10 Clear the app data and cache.

11 Clear your browser cache and cookies.

12 Enable cellular data.

13 Ensure background app refresh is enabled.

14 Disable your VPN.

15 Disable any ad blockers you are using.

16 Reset your network settings.

17 Contact customer service.

18 Factory reset your device.

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Co-authored by Travis Boylls Reviewed by Stan Kats

Last Updated: July 18, 2025 Fact Checked

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The error message "Something Went Wrong, Please Try Again" or something similar can occur on a variety of apps, websites, and services—including Windows, Android, YouTube, X/Twitter, Disney+, and more. It can be caused by a variety of issues. Usually, it indicates a problem connecting with the server. Luckily, there are a variety of things you can do to fix this issue. This wikiHow article teaches you how to troubleshoot and solve the "Something went wrong, please try again" error message.

Fix "Something Went Wrong, Please Try Again"

Make sure there are no service outages. Check your internet connection and settings. Restart your device. Make sure your account, log in, and payment settings are correct. Update your apps and system. Clear the app data and cache. Reset your network settings. Contact customer service if the problem continues.

Steps

1

Check your internet connection.

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1. 
   You may have a bad internet connection. This error message is often caused by an unstable internet connection. Try resetting your router if you are connected to Wi-Fi. If you are using mobile data, try connecting to Wi-Fi instead. Contact your internet service provider to make sure there are no outages or restrictions on your plan.
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2

Make sure the service isn't down.

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1. 
   There may be an outage with the service. If you are experiencing this problem with a particular app or service, check to make sure the service isn't down. You can use websites like DownDetector.com to see if there are any outages with a particular service. You can also check the service's main web page or social media accounts.

3

Toggle airplane mode on and off.

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1. 
   There may be connection issues. Enabling and disabling Airplane mode on your device can re-establish an internet connection. It's also a good way to check and make sure you don't have Airplane mode turned on by accident. Use one of the following steps to enable and disable Airplane Mode.

   • Android: Swipe down from the top of the screen to open the Quick Access menu. Tap the icon that resembles an airplane to enable Airplane Mode. Wait a few seconds and then tap it again to turn it off.
   • iPhone/iPad: Swipe down from the upper-right corner to open the Control Center. Tap the icon that resembles an airplane to enable airplane mode. Wait a couple of seconds and tap it again to disable it.
   • Windows: Click the network icon in the taskbar in the lower-right corner. It will resemble Wi-Fi lines if there is an internet connection. If there is no internet connection, it will resemble a globe. Click the icon that resembles an airplane to enable Airplane Mode. Wait a couple of seconds, and click the airplane icon again to turn off airplane mode.
   • Mac: Click the icon that resembles two toggle switches to open the Control Center. It's in the menu bar in the top-right corner. Click Wi-Fi to turn Wi-Fi off. Wait a few minutes and then click it to turn Wi-Fi back on. Make sure you are connected to a solid Wi-Fi network.
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4

Restart your device.

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1. 
   There may be a minor glitch in your software. You can often fix minor glitches by restarting your devices. Use one of the following steps to restart your device:

   • Android: Press and hold the Power button and Volume Down button for 15 seconds. Then tap Restart.
   • iPhone/iPad: Press and hold the Side button and the Volume Down button. Drag the Power Off slider bar when it appears. Wait 30 seconds and turn your iPhone or iPad back on.
   • Windows: Click the Windows Start button. Then click the Power icon, which resembles a circle with a line through the top. Then click Restart.
   • Mac: Click the Apple icon in the menu bar at the top. Then click Restart.

5

Ensure the app is updated.

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1. 
   The app may be outdated. If your apps are not up-to-date, you may encounter errors when running your apps. You can update your apps using the Google Play Store on Android or the App Store on iPhone and iPad. If you are using a computer, you can either update an app in the app itself or download the latest version from the app's website.
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6

Try using a different device.

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1. 
   Your device may not be compatible with the app or service you are using. If you are using a streaming service, such as Disney+, you may encounter this problem when trying to use the app on an incompatible device, such as an emulator or an older, outdated cell phone. This error may also occur if you are trying to stream videos via your device's web browser instead of the app.

7

Log out of your account and log back in.

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1. 
   There may be an issue signing into your account. You may get an error message signing into your account after there has been a change to your account, such as a password change. Go into the Profile or Settings menu of the app or website you are using. Log out of your account and then log back in.
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8

Change your password.

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1. 
   Your password may be wrong or expired. If this error occurs when trying to log in to a service, there may be an issue with your password. Verify you are using the correct password. If the problem continues, try changing your password.

9

Change your payment method.

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1. 
   Your payment method may be wrong or expired. If the error occurs with a subscription service or while trying to purchase something, check your payment methods. Make sure you are using a valid credit or debit card that is current. If you are using a different payment method, make sure that is current and up-to-date. If the problem continues, try using a different payment method.
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10

Clear the app data and cache.

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1. 
   The app data and cache may be full or corrupt. You can clear the app data and cache for your apps in the Settings menu on Android. On iPhone and iPad, you can clear the cache by offloading an app and reinstalling it. Use one of the following steps to clear an app's data and cache:

   • Android: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Tap Apps. Tap the app you are experiencing problems with. Tap Storage. Then tap Clear cache and Clear data at the bottom of the screen.
   • 'iPhone/iPad: Open the Settings app and tap "General. Tap iPhone/iPad Storage. Tap the app you are having a problem with. Tap Offload app. Then download the app again from the App Store.

11

Clear your browser cache and cookies.

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1. 
   Your browser's stored data may be full or corrupt. If you are experiencing problems on a particular website on a computer, you can use one of the following steps to clear your web browser's data and cache:

   • Google Chrome: Click the icon with three dots (⋮) in the upper-right corner. Hover over History and click History in the pop-out menu. Click Delete browsing data. Ensure "Browsing history," "Cookies and other site data," and "Cached images and files" are checked. Select a time range from before when the problem started in the drop-down menu and the top and click Delete data.
   • Safari: Click Safari in the menu bar at the top. Then click Settings. Click the Privacy tab at the top. Click Manage Website Data. Click Remove All at the bottom. Then click Remove Now.
   • Microsoft Edge: Click the icon with three dots (⋯) in the upper-right corner. Then click Settings. Click the Menu button with three lines (☰) in the upper-left corner. Click Privacy, search, and services in the menu to the left. Click Choose what to clear next to "Clear browsing data now." Select a time range from before when the problem started in the drop-down menu at the top. Ensure "Browsing history," "Cookies and other site data," and "Cached images and files" are checked. Click Clear Now at the bottom.
   • Mozilla Firefox: Click the menu icon with three lines (☰) in the upper-right corner. Then click History. Click Clear recent history. Select a time range from before when the problem started in the drop-down menu. Ensure "Browsing & download history," "Cookies and site data," and "Cached files and pages" are checked. Then click Clear.
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12

Enable cellular data.

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1. 
   Your phone may not be able to connect with cellular data. If you don't have cellular data, your device will not be able to connect to the internet without a Wi-Fi connection. Ensure you have cellular data enabled. Use one of the following steps to do so:

   • Android: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Tap Network & Internet. Then tap SIMs (Google Pixel) or Internet (Android). Tap the gear icon next to your carrier (Android). Ensure the toggle switch next to "Mobile Data" is turned on.
   • Samsung Galaxy: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Tap Connections. Tap Data usage. Ensure the toggle switch next to "Mobile data" is turned on.
   • iPhone/iPad: Open the Settings app and tap Cellular. Then tap Cellular data. Then ensure 4G, LTE, and/or 5G is enabled.

13

Ensure background app refresh is enabled.

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1. 
   Background app refresh may be disabled. Some apps can be set to prevent background app refresh while using mobile data. This is to prevent heavy data usage. However, it may interfere with certain app functions and cause error messages. Use one of the following steps to ensure background app refresh is enabled for the app you are having problems with:

   • Android: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Then tap Network & Internet (Android) or Connections (Samsung Galaxy). Tap Data usage. Ensure data saver is turned off. Tap Mobile data usage. Tap the app you are having problems with. Ensure Allow background data usage is turned on.
   • iPhone/iPad: Open the Settings app and tap General. Tap Background app refresh. Tap the toggle switch to enable background app refresh for the app you are having problems with.
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14

Disable your VPN.

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1. 
   Your VPN may be interfering with the service or connection. If you are using a VPN, open the VPN app and temporarily disable it to see if this fixes the problem. Your VPN may be interfering with the network connection or set to a location that is geo-blocked.

15

Disable any ad blockers you are using.

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1. 
   Ad blockers can interfere with some services. Some users have reported encountering this problem on YouTube while using ad blocker apps and web browser extensions. If you have ad blockers enabled on your web browser or mobile device, disable them and see if this fixes the problem.
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16

Reset your network settings.

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1. 
   Your network settings may not be configured properly. You may be able to fix your network settings by resetting them. You will need to sign into your Wi-Fi networks and pair your Bluetooth devices again. Use one of the following steps to reset your network settings:

   • Android: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Tap System (Android) or General management (Samsung Galaxy). Tap Reset options (Android) or Reset (Samsung Galaxy). Tap Reset Mobile Network Settings and follow the prompts. If the problem continues, tap Reset Bluetooth & Wi-Fi and follow the prompts.
   • iPhone/iPad: Open the Settings app and tap General. Tap Transfer or reset iPhone/iPad and tap Reset. Tap Reset Network Settings and follow the prompts.

17

Contact customer service.

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1. 
   There may be a problem with the service or your account. If you've tried everything and you still can't fix the problem, contact customer service for the problem you are having issues with. There may be an issue on their end that only they can fix. There may be an issue with the server or your account. They may need to open a trouble ticket to fix the issue.
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18

Factory reset your device.

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1. 
   There may be a major glitch with your device. If you've tried everything and nothing is working, there may be a major glitch with your device that can only be solved by a factory reset. It is possible this may wipe all the data on your device. Be sure to back up all the data you want to keep. During the reset process, you may be given the option to keep all your files. You can try that at first, but if it doesn't fix the issue, you may need to completely reset your device back to its factory settings. Use the following steps to factory reset your device:

   • Android: Swipe down from the top of the screen and tap the Gear icon to open the Settings menu. Tap System (Android) or General management (Samsung Galaxy). Tap Reset options (Android) or Reset (Samsung Galaxy). Tap Erase all data (Samsung Galaxy) Factory data reset (Android) and follow the prompts.
   • iPhone/iPad: Open the Settings app and tap General. Tap Transfer or reset iPhone/iPad and tap Erase all content and settings. Follow the prompts.
   • Windows: Click the Windows Start menu and type "Reset." Click Reset this PC. Click Get Started or Reset PC next to "Reset this PC" and follow the prompts.
   • Mac: Click the Apple icon in the menu bar at the top and click System Settings. Click General in the menu bar to the left. Click Transfer or Reset. Click Erase All Content and Settings.

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