This article was reviewed by Stan Kats and by wikiHow staff writer, Rain Kengly. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals.
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Is the sidebar stuck on your screen on Peacock? If the sidebar stays visible, this is likely caused by a glitch, and it can happen whether you're watching on a TV, computer, phone, or tablet. Luckily, there are plenty of fixes you can try to get the Peacock app working properly again. Here's what to do if the sidebar won't go away on Peacock
Steps
Fixing a Stuck Sidebar on Peacock
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Restart the movie or show. If the sidebar on Peacock won't go away, you can try exiting the video and playing it again. This usually fixes the sidebar.[1]
- It's normal for the sidebar and timeline to show for a few seconds before it disappears.
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Restart the Peacock app. You'll need to fully close the Peacock app (not just minimize it) and then open it again to make the sidebar go away. The steps to do this will vary by device.
- If you're using an Android, iPhone, or iPad, you'll need to swipe up on the app to close it.
- If you're using a web browser on a computer, close the browser fully, and then load the Peacock website again.
- If you're using a streaming device, TV, or gaming console, use your device's system menu to close the Peacock app fully. Be sure to close any other apps running in the background.
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Sign out and sign in again. Similar to restarting the app, logging out, and logging back and in again will usually fix the sidebar bug on Peacock. If needed, you can always reset your Peacock password on the login screen.
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Clear your device's cache. The cache may have corrupted data impacting the app's performance. To clear it, you'll need to use your device's settings menu, as the steps will differ depending on your device. If you're using an iPhone or iPad, there is no way to clear the cache–you will need to uninstall and reinstall the Peacock app to get the same effect.
- If you're watching in a web browser, just clear your web browser cache.
- On an Android, you can clear the app cache.
- Check out our guide to clearing the cache on a Fire Stick.
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Restart your phone or tablet. A quick restart can usually fix minor software bugs, especially if your device has been running for a while. The steps to restart will vary depending on your device.
- If you're using a phone or tablet, you'll likely press and hold the power button until you get the option to turn off your device. Once off, wait 20 seconds, and then turn it on again.
- If you're using a smart TV, disconnect it from the power, wait 20 seconds, and then plug it back in again.
- If you're using a streaming device such as a Fire TV Stick, unplug it from your TV and unplug it from power, wait 20 seconds, and then plug it back on.
- For laptops, desktop computers, and consoles, use the menus to turn off your device. Wait 20 seconds, and then turn it on again.
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Check your internet connection. You must have a stable internet connection to stream from Peacock without any issues. Check your internet speed and fix it if necessary.
- If you're using a device that can run on cellular data, try connecting to Wi-Fi instead.
- Peacock recommends a minimum internet connection speed of 3.0 Mbps for optimal viewing.[2]
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Reinstall Peacock. Completely uninstall the Peacock app from your device, and then download it again. This usually resolves software issues, and it will download the newest update available.
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Check Peacock's status. If you're having issues, you can check Downdetector for any issues reported by other users. This can indicate that it's a problem on Peacock's end rather than yours.