4 Fixes for a Samsung SolarCell Remote Not Working

Follow these simple steps to troubleshoot a solar remote that won’t connect

Co-authored by Darlene Antonelli, MA Reviewed by Luigi Oppido

Last Updated: June 24, 2024 Fact Checked

Is your Samsung SolarCell remote not working? The SolarCell remote comes with many newer Samsung televisions, like the Samsung Frame TV and Smart TV. Here's a list of troubleshooting steps to quickly fix your Samsung solar remote control.

Quick Ways to Fix a Samsung SolarCell Remote

Charge your remote using the solar feature or a USB-C cable.
Pair your remote with the TV again.
Reset the remote and check the IR sensor using your phone's camera app.

1

Charge your SolarCell Remote.

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A low charge can cause your controller not to work. Plug your remote in with a USB-C cable to charge it enough so you can use it. A red light at the top will indicate that the remote is charging. Allow the remote to charge until the charging light turns off.^{[1]
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- If your solar remote works at all, you can also check your power levels at Settings > All Settings > General & Privacy > Power and Energy Saving to see your current charge.
- Tip: When you're not using the remote, turn it upside down and in the sun so the solar cells are soaking in the sunlight.

2

Pair it again.

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Your Samsung SolarCell Remote may not be paired correctly. To re-pair your remote, turn on the TV, point the remote at it, and press and hold the "Return" and "Pause/Play" buttons at the same time for 3 seconds.
- Once you see a message on your TV screen, release the buttons and follow the on-screen instructions to complete pairing your remote and TV.^{[2]
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- If the TV says that there are no remotes to pair, try pairing your remote with a second Samsung TV (like another TV that you own, a neighbor's or friend's Samsung TV, or a store with Samsung on display), then pairing it again with the original TV.

3

Reset the remote.

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Press "Return" and "Enter" for about 10 seconds to reset your SolarCell remote. Once you reset it, try pairing it with your TV again.

4

Check if your remote is sending IR signals.

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This will let you know if you need to charge it more or get a new remote. You need a smartphone or camera for this process:
- Look at the tip of the remote (the part you aim at the TV) through your camera app on your phone or camera's screen.
- Press the "Power" button on the remote.
- If you see the IR light, your remote works. If you don't see the IR light, charge your remote with a USB-C cable or in sunlight and try again after the remote has charged for a while (like 30 minutes). If you still don't see a light, something might be wrong with your battery, so contact Samsung for more support or purchase a new remote.^{[3]
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