Q&A for How to Contact Roblox

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  • Question
    How do you get admin on every Roblox game?
    Community Answer
    Community Answer
    Admin is only given when you have permission to be in the game. For example when you get in a hangout game, only a limited number of people may have access to admin. To get admin, you may need to be trusted with the owner or a high rank of the group (if necessary).
  • Question
    How do I shut down a Roblox game?
    Alex
    Alex
    Top Answerer
    You are unable to shut down another person's game. However, you can report it if you believe it has inappropriate content. To shut your own game, select your game, click the 3 dots, and select "Shutdown all servers."
  • Question
    How can I regain access to my Roblox account? I've been logged out unexpectedly and despite trying my username, password, and phone number, the system repeatedly states "incorrect username or password."
    Community Answer
    Community Answer
    If you are unable to log in, contact Roblox support directly through their website at roblox.com/support. Clearly explain the issue and the steps you've already taken, and be sure to include your account's username.
  • Question
    I bought items in Roblox but didn't receive them. How can I resolve this issue?
    Stephanie
    Stephanie
    Community Answer
    You can try resetting your character or leaving and rejoining the game. This often resolves issues with unreceived purchases.
  • Question
    Whenever I try to install Roblox, it comes up with an error saying Error Code 0x80072efd. I have deleted and re-installed it many times but it doesn’t seem to work?
    Kreg
    Kreg
    Community Answer
    0x80072efd is the Roblox error code that usually appears when you install a freshly compiled game. There are some solutions for getting the game working, one being to download a fresh copy from our official website. Another, and much more difficult solution, is to install the game from a custom installation directory.
  • Question
    Can I report a game creator or administrator for bullying or abusing their admin powers to harass players?
    Kreg
    Kreg
    Community Answer
    Yes, you can report a game creator or administrator to Roblox support for bullying or abusing their admin powers. Roblox provides an automated reporting system for such incidents. If you believe your report warrants a more personal review, you can contact the support team directly for a more specific response.
  • Question
    I need to cancel my child's Roblox account, but I cannot log in because the login information is lost. When I tried to contact support, the email address was rejected as invalid.
    Ashley Tasoulas
    Ashley Tasoulas
    Community Answer
    First, verify the spelling of the support email address. If account access remains impossible, try recovering the account using any other associated email addresses or phone numbers. For recurring charges, you can contact your bank to block future payments. Continue to explore Roblox's official support channels for account cancellation options.
  • Question
    Can I recover my stolen or inaccessible Roblox account, and how long does the recovery process typically take?
    Kreg
    Kreg
    Community Answer
    Yes, you can often recover a stolen or inaccessible Roblox account. Roblox offers an automated recovery process, though its availability may be limited to certain account types. For other legitimate cases, you can contact their support team via email or phone for assistance.
  • Question
    My account has been hacked and my password doesn’t work. I contacted Roblox. They said it is “solved,” but it’s not. What do I do?
    Albrax bobing
    Albrax bobing
    Community Answer
    Ask Roblox for more help with signing in to your account. That can sometimes work. You might need evidence to show Roblox you own the account that you are trying to get back into. Roblox might send you a password reset link.
  • Question
    Why does renewing private servers exist?
    David Maj
    David Maj
    Community Answer
    You can disable it by going to the game's server page, then pressing the three dots then turning off automatic renewal.
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