5 Ways to Reach Duke Energy Customer Service

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Get help with your residential or business account or report an outage

Co-authored by Mason Martinez, BA

Last Updated: July 25, 2025 Fact Checked

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• By Phone
|
• Live Chat
|
• Email
|
• Mailing Address
|
• Additional Resources

|Show more |Show less

Have you moved into a new house, or are you looking to switch your electric or gas company? Duke Energy is an electric power and natural gas company based in Charlotte, North Carolina. They can help with outdoor lighting solutions, renewables and EVs, and so much more. But what do you do when you have an issue with your gas or a storm knocked down a light fixture? In this guide, we’ll show you five ways to contact Duke Energy’s customer service specialists.

Duke Energy Customer Service Number

To reach Duke Energy by phone, call 1-800-777-9898 (North Carolina), 1-800-452-2777 (South Carolina), 1-800-521-2232 (Indiana, Ohio, and Kentucky), 1-800-700-8744 (Florida), 1-800-774-1202 (business inquiries), 1-407-629-1010 (international queries), or 711 (TTY or TDD relay services).

Steps

Section 1 of 5:

By Phone

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1. 
   1
   Call your state’s corresponding residential customer support line. Duke Energy’s services are only available in select states. Visit Duke’s Customer Service page and select your state for tailored results. Dial the number and listen carefully for any prompts from the other line. Generally, Duke Energy’s wait time is less than 5 minutes.

   • North Carolina: 1-800-777-9898
   • South Carolina: 1-800-452-2777
   • Indiana, Ohio, and Kentucky: 1-800-521-2232
   • Florida: 1-800-700-8744
   • For international queries, call 1-407-629-1010
   • Call 711 for TTY or TDD relay services for hearing or speech-impaired individuals.
   • Residential support is available between 7 am and 7 pm local.
2. 
   2
   Call 1-800-774-1202 for general business inquiries. Dial the number and listen carefully for any prompts from the other line. Press the corresponding button that matches your issue, and follow the instructions carefully.

   • Business support is available between 7 am and 6 pm local.
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Section 2 of 5:

Live Chat

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1. 
   Visit Duke Energy’s website to start a Live Chat. Go to the Duke Energy Customer Service page and click the arrow beneath “Chat.” To chat with a specialist, log into MyAccount. Type a message into the chat to be connected to a specialist.

   • Chat lines are open Monday through Friday from 8 am to 5 pm local.
   • If a chat icon isn’t available, contact customer support by phone or email.

Section 3 of 5:

Email

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1. 
   Use the email form on the Contact Us page for inquiries. Visit Duke Energy’s Customer Service page and click the arrow beneath “Email” to be redirected to their online form. From there, fill out your first and last name, address, email, phone number, account number, and the last 4 digits of your social security or federal tax ID. Select a topic that describes your issue. Then, detail your issue thoroughly in the comments box. Hit submit when you’re ready.

   • Topics include High Bills, Billing and Payment Inquiries, Media, Environmental Concerns, and Other.
   • Emails are responded to within 24 to 48 hours.
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Section 4 of 5:

Mailing Address

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1. 
   1
   Send general correspondence letters to Duke’s corporate headquarters. Whether you want to inform Duke Energy of non-urgent issues or express your enjoyment of their services, you can send a general correspondence letter.

   • If you're located in North Carolina, South Carolina, Ohio, Kentucky, or Indiana, send correspondence to:
     Duke Energy
     P.O. Box 1326
     Charlotte, NC, 28201
   • If you're located in Florida, send correspondence to:
     Duke Energy
     P.O. Box 14042
     St. Petersburg, FL 33733
2. 
   2
   Mail payments to Duke’s corporate mailing address. If you want to pay your Duke Energy bill with a check, regardless of where you live, mail and address it to:Duke EnergyP.O. Box 1094Charlotte, NC, 28201-1094
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Section 5 of 5:

Additional Resources

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1. 
   1
   Report or check outages on Duke Energy's website. Go to https://www.duke-energy.com/outages and select "Report an electrical outage‌" "View current outages‌" "Report an outage with our app‌" or "Get outage alerts‌".
2. 
   2
   Utilize Duke Energy’s residential self-service options. Need to pay a bill, file a claim, or request a repair? Now, you can address these issues without speaking to a representative by visiting Duke Energy online. Select one of the following self-service options to access additional resources like installment plans, due date extensions, and more.

   • Understand Higher Bills
   • Payment Assistance
   • Billing & Payment
   • Start, Stop & Move
   • Scams & Fraud
   • Request Tree Trimming
   • File a Claim
   • Browser Test
   • Request a Light Repair
   • Request New Light, Pole, or Turn On/Off Lighting Service
   • Call before you dig
   • Accessibility
3. 
   3
   Use Duke Energy’s business self-service options. For businesses looking to resolve any payment or service-related issues, visit Duke’s Business Customer Service page and select one of the following self-service options to access additional resources without a live representative.

   • Billing & Payment Options
   • Stop Service
   • Scams & Fraud
   • Builder & Developer Services
   • Tree Trimming
   • Call before you dig
   • Browser Troubleshooting
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