How to Permanently Delete a Temu Account: Step-by-Step Guide

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Protect your personal data from Temu with this quick tutorial

Co-authored by Raven Minyard, BA Reviewed by Luigi Oppido

Last Updated: July 22, 2024 Fact Checked

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Deleting Your Temu Account

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Reasons to Delete Your Account

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Does deleting your account delete all your data?

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Restoring a Deleted Account

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Video

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Tips

Temu is a popular online marketplace known for its extremely affordable prices, but many users are worried that the site doesn’t protect their personal information as much as it should. If you’re concerned about your data, the best thing to do is permanently delete your Temu account. In this article, we’ll walk you through all the steps on how to delete your Temu account, plus provide reasons you might want to consider deleting your account, what deleting your account does to your data, and how to restore a deleted account.

Simple Steps to Delete Your Temu Account

Log into your Temu account and click on your avatar.
Click “Account Security,” then click “Delete Your Temu Account.”
Click the box next to “I want to permanently delete my Temu account.”
Provide your reason for wanting to delete your account.
Confirm your identity if necessary. Your account will be deleted within 7 days.

Section 1 of 4:

How to Permanently Delete Your Temu Account

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On the Temu app, your user avatar is located at the bottom of the screen. On the Temu website, it is located in the top right corner of the screen. This will direct you to your user profile.^{[1]
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On the Temu App, first click “Settings”, then locate “Account Security”. On the Temu website, find “Account Security” on the left side of your profile. Then, scroll to the bottom of the page and click “Delete Your Temu Account.”^{[2]
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Click “I want to permanently delete my Temu account.” After you click “Delete Your Temu Account,” Temu will remind you to look through your account one more time to confirm you want to delete it. Make sure there are no incomplete or post-sale orders or other ongoing processes, as you will not be able to access them once your account has been deleted. If you’re sure you still want to delete the account, click the box next to “I want to permanently delete my Temu account,” then hit “Continue.”^{[3]
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- Any available coupons and credits will also be deleted with your account, so make sure to use them before deleting your account.
- Be aware that you will no longer be able to make purchases on Temu’s app or website once your account has been deleted.
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Select the reason you want to delete your account. When you click “Continue,” a pop-up titled “Reason for delete account” will appear. It includes a list of potential reasons you might want to delete your account, so choose the one that best fits. If you don’t want to provide a reason, select “I don’t want to provide a reason.” Then, you’ll be logged out and your account will be deleted within 7 business days.^{[4]
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- You may have to verify your identity before the deletion is confirmed.

Section 2 of 4:

Reasons to Delete Your Temu Account

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Temu allegedly spies on users and sells their information. Some Temu users believe the company spies on them through the in-app browser and that the spyware tracks their offsite behavior and records sensitive data like banking information, Social Security numbers, and mailing addresses. Some have even reported fraudulent charges on their bank account after using Temu.^{[5]
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- In Temu’s privacy policy, it states that Temu doesn’t “sell” your information in the traditional sense, though it may share your information with various third-parties to provide better service. For a full list of potential parties, read the privacy policy.^{[6]
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Some listings on Temu are direct copies from the original product’s Amazon storefront, typically made without the store owners’ knowledge or approval. Because the prices are significantly lower than on Amazon, these products are likely knock-offs as well. Many Amazon sellers have since sued Temu for copyright infringement.^{[7]
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Temu may use false advertising to get users’ information. Many users think Temu’s partnerships and ads are questionable. Many promotions promise free mobile games or money to those who sign up for the site and input their personal information, which Temu can then use to advertise and promote their services. Essentially, Temu pays users to use their personal data however they see fit, which makes many people feel uneasy.^{[8]
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- One of Temu’s policies for a $50 cash reward states, “Except to the extent prohibited by applicable law, participation in the Program and/or receipt or use of Rewards constitutes a Member’s consent for Sponsor to use and publish such Member’s photo, name likeness, voice, opinions, statements, biographical information, and/or hometown and state for promotional or advertising purposes in any media worldwide, now known or hereafter developed, in perpetuity without further review, notification, payment, or consideration.”^{[9]
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- Scammers also often create fake ads of celebrities and influencers “promoting” Temu to get new users to sign up with a referral code. The scammers then get the money from the referral and sometimes send fake “leaked” photos of the celebrities to those who used the code. While this may not be Temu’s fault, its users’ safety is still threatened.
Temu currently has a score of C+ on the Better Business Bureau, and many reports discuss their poor customer service experiences with the company. They state that it’s difficult to get a refund, as refunds are often delayed or outright denied.^{[10]
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Section 3 of 4:

Does deleting your account delete all your data?

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Temu deletes all your data and content when you delete your account. After you click “Delete Your Temu Account,” Temu states that it will delete your data and content in accordance with its Privacy Policy and applicable law. This data includes communication records, files, images, and any unused credits and coupons.^{[11]
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- This also includes information like your account details (username, email address, mailing address, etc.), order history, wish lists, and payment methods.

Section 4 of 4:

Can you restore a deleted Temu account?

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Log into your account within 7 days of deletion to restore it. If you regret deleting your Temu account, it’s a quick fix. Simply log back into your accounts before the 7 business days are up, click “Cancel deletion request” on the pop-up, and all of your data will be restored. If you miss the deadline, you’ll need to create a new account.^{[12]
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- Temu will send you a confirmation email when the 7 days are up.

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Tips

If you’re tired of getting spam calls or texts from Temu but don’t want to delete your account altogether, consider deleting your phone number from your account instead. Simply click on “Phone Number” in “Account Settings,” then click the trash icon.^{[13]
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