Can You Contact Starlink by Phone? No, but There Are Some Workarounds

Learn how to get ahold of Starlink customer service

Written by Hannah Dillon

Last Updated: March 26, 2024 Fact Checked

Are you trying to get in contact with Starlink? Unlike many other communications companies, Starlink doesn't have a phone number or email address to contact when you need customer support. Instead, the best way to contact Starlink is via a support ticket, which you can fill out on on mobile or desktop.

How to Get in Touch With Starlink

Starlink doesn't have a public phone number or email address. The most efficient way to reach Starlink is to fill out a support ticket in the app or website. Simply sign into your account, then go to the Support menu and select Contact Support. You also might be able to get help if you tag @Starlink on Twitter/X.

1

Support Ticket

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The only official way to contact Starlink is via a support ticket. You can submit a support ticket on the Starlink website or in the Starlink app. This is the best way to contact Starlink about an issue with your account or other customer service concerns.^{[1]
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- Starlink app: Open the Starlink app and sign in to your account. On the main screen tap Support, then tap the Contact Support button.
- Starlink website: Go to the Starlink website and sign in to your account. Click the Support tab and click Contact Support.
- Alternatively, you can click this link and sign in to create a support ticket.

2

Twitter/X

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Mention @Starlink in a tweet. While this isn't advertised on Starlink's website, some users have been able to resolve minor issues by tagging the @Starlink Twitter/X account in a post describing the problem.
- As Starlink doesn't list this as a method of contacting customer support, it may take a while for you to get a reply, or you may not get one at all. To maximize your chance of getting help, fill out a support ticket as outlined in the first method.

3

Phone Number

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Starlink doesn't have a public phone number. However, you may be able to get some general questions answered if you call SpaceX, which Starlink is a division of.
- SpaceX's phone number is 310-363-6000. This is not a customer support number, so the representative you speak to likely won't be able to answer any specific questions about accounts or Starlink services.

4

Email

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Starlink doesn't have any public email addresses. There are, however, three SpaceX email addresses for privacy policy issues, copyright infringement issues, or media inquiries. Starlink is a division of SpaceX, so you may be able to get some help from these email addresses for specific issues:
- Privacy policy issues: privacy@spacex.com
- Copyright infringement: copyrightabuse@spacex.com
- Media inquiries: media@spacex.com