How To Contact Afterpay about Customer Care or Merchants Questions

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The foolproof guide to get in touch with customer service
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Afterpay makes it easy to buy things on credit, however, if you’re looking to contact Afterpay, you may be a little confused. Despite having customer service numbers online, you can no longer speak to a representative over the phone. Instead, you can contact their help center via online forms, email, or even through social media.

Things You Should Know

  • Afterpay no longer has a working phone number for customers. To contact them, fill out a form on their website or email them at info@afterpay.com.
  • Merchants can still contact Afterpay at their merchant number, 484-772-2736.
  • You can also DM them on Instagram @afterpayusa or Twitter @AfterpayUSA.
Section 1 of 4:

Can you contact Afterpay by phone?

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  1. Afterpay no longer has a working helpline for customers.
    Although you used to be able to speak to a representative at Afterpay, due to the high call volume, their customer support numbers are no longer in service. Unfortunately, their Live Chat feature is also no longer available to use.[1]
    • If you’re a merchant, however, you can still contact them by phone at 484-772-2736.[2]
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Section 2 of 4:

Contacting Afterpay Through Their Online Forms

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  1. Step 1 Go to the contact page on the Afterpay website.
    Open the Afterpay website for your home country (America, Canada, Australia, or New Zealand), then scroll down to the bottom of the page. Click “Contact.”[3]
  2. Step 2 Click on the menu item for the issue you’re having.
    The page has options for refunds, returns, payment help, account management, general questions, ID verification, complaints, CCPA requests, unauthorized transaction reports, and setting spending limits.[4]
  3. Step 3 Fill out the form with your information and turn it in.
    Follow the prompts then write a short description of your request. You can also attach any relevant documents. For forms regarding orders, have your order number ready.[5] If you’re disputing a transaction, have the card that was used on hand.[6]
    • If you’re a merchant, also include your merchant ID in the form.
    • Depending on your issue and when you fill out the form, Afterpay may immediately respond or take up to a week to get back to you. Their customer service center is busiest on weekends and holidays, so expect to wait longer if you submit your request during those times.
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Section 3 of 4:

Contacting Afterpay Via Email

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  1. Step 1 Send general questions to info@afterpay.
    If you have a question about your account, want to talk to someone about changing your information, or have any nonlegal issues, email info@afterpay.com.[7] A ticket will be created for your request, and you should receive an email back within 24 hours.
  2. Step 2 Email uslegal@afterpay for legal claims and disputes.
    If you have a legal issue with one of the sellers, Afterpay asks you to initiate an informal negotiation between you and the seller at least 30 days before going to court. Send an email notice of the dispute to uslegal@afterpay.com.
    • Include your name, account information, contact information, and a description of your dispute in the notice.[8]
    • You can also send a paper copy to Afterpay US Services, LLC, 760 Market St. Floor 2 Unit 2.03, San Francisco, CA 94102. Write “Attention: Legal” on the envelope.[9]
  3. Step 3 If you’re a merchant, send an email to merchantadminus@afterpay.
    Go to the Afterpay Business Hub if you’re a seller. Click on “Get in Touch” at the bottom of the page. Pressing the button opens a message in your email app to merchantadminus@afterpay.com.
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Section 4 of 4:

Contacting Afterpay on Social Media

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  1. Step 1 Open the Afterpay main website and go to “Connect.”
    Scroll down to the bottom of the Afterpay home page and find the “Connect” section. Click on Facebook, Instagram, Twitter, or LinkedIn.[10]
  2. Step 2 Contact the account that corresponds to your home country.
    Afterpay has different social media accounts for different countries. The US, UK, Australia, and New Zealand sites have Facebook and Instagram, the US and UK sites have Twitter, and the UK site also has a LinkedIn page.[11] Send the account a direct message with your issue.
    • Customers have reported Afterpay responding to their DMs within a couple of days.
    • The Facebook names for Afterpay are:
      • Afterpay USA
      • Afterpay (Australia’s page)
      • Afterpay NZ
      • Clearpay (the UK page)
    • The Instagram Afterpay pages are:
      • @afterpayusa
      • @afterpayau
      • @afterpaynz
      • @clearpay_uk
    • The US and UK Twitter accounts are
      • @afterpayusa
      • @clearpay
    • The UK LinkedIn page is Clearpay (Afterpay)
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References

  1. ↑ https://help.afterpay.com/hc/en-us/categories/360001002192-I-m-a-Customer
  2. ↑ https://help.business.afterpay.com/hc/en-us/sections/6464742787481-Account-Management
  3. ↑ https://www.afterpay.com/en-US
  4. ↑ https://help.afterpay.com/hc/en-nz/requests/new
  5. ↑ https://help.afterpay.com/hc/en-us/requests/new?ticket_form_id=4417212380057
  6. ↑ https://help.afterpay.com/hc/en-nz/requests/new?ticket_form_id=900000090503
  7. ↑ https://www.afterpay.com/en-US/installment-agreement
  8. ↑ https://www.afterpay.com/en-US/installment-agreement
  9. ↑ https://www.afterpay.com/en-US/installment-agreement
  1. ↑ ​​https://www.clearpay.co.uk/en-GB
  2. ↑ ​​https://www.clearpay.co.uk/en-GB

About This Article

Benjamin Packard
Co-authored by:
Benjamin Packard
Financial Advisor
This article was co-authored by Benjamin Packard and by wikiHow staff writer, Carmine Shannon. Benjamin Packard is a Financial Advisor and Founder of Lula Financial based in Oakland, California. Benjamin does financial planning for people who hate financial planning. He helps his clients plan for retirement, pay down their debt and buy a house. He earned a BA in Legal Studies from the University of California, Santa Cruz in 2005 and a Master of Business Administration (MBA) from the California State University Northridge College of Business in 2010. This article has been viewed 13,417 times.
6 votes - 17%
Co-authors: 4
Updated: April 6, 2024
Views: 13,417
Categories: Contacting Companies
Thanks to all authors for creating a page that has been read 13,417 times.

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