How to Check and Listen to Your Xfinity Voice Voicemail

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Access and listen to your voicemail on Xfinity

Written by Rain Kengly

Last Updated: April 27, 2025 Fact Checked

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• Dialing the Number
|
• Checking Online
|
• Changing Automatic Playback (Phone)
|
• Changing Automatic Playback (Online)
|
• What is the Voicemail capacity?

|Show more |Show less

Do you want to check your Xfinity Comcast voice messages? You can access Xfinity voicemail using your home phone, another phone, or a web browser. You'll just need your phone number and PIN, or your Xfinity login information. Here's how to check Xfinity voicemail using your iPhone, Android, or computer.

Quick Steps

1. Dial *99 from your Xfinity phone, or your home phone number if traveling.
2. Press the pound (#) sign when your greeting begins.
3. Enter your passcode to hear your messages.

Steps

Section 1 of 5:

Dialing the Number

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1. 
   1
   Dial *99 or your Xfinity phone number. If you're calling from your Xfinity phone, dial *99. However, if you want to check your voicemail from a different phone, such as a mobile phone or landline away from home, dial your Xfinity phone number instead.

   • Your phone line will ring until the voicemail picks up.
2. 
   2
   Press # when the voicemail picks up. It's the symbol that looks like a hashtag on your phone's dialpad. You'll be asked to enter your Xfinity Voice passcode.
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3. 
   3
   Enter your Xfinity Voice passcode. This is a 4-digit PIN. If you're a new customer, you should have received this number through an automated phone call or by mail. After you successfully enter your passcode, you will be able to control and access your voicemail.

   • Press 1 for password change.
   • Press 2 for administrative options, like changing your voicemail greeting.
   • Press 4 for personal options, such as changing administration options, greetings or recorded name, personal greeting, and more.
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Section 2 of 5:

Checking Online

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1. 
   1
   Sign into https://connect.xfinity.com/voice/voicemail. You can access this website from any computer, phone, or tablet.

   • If you're not already signed in to your Xfinity account, enter your Xfinity ID and password to do so now.
   • You should see a list of all your saved voicemails.
2. 2
   Click the Play button next to the voicemail. This will play the voice message. Once a voicemail is played, it will be marked as "Heard".
3. 3
   Delete a voicemail (optional). If you don't want a voice message in your inbox, you can easily delete it. Do the following:

   • Click ☰ on the right of the message.
   • Click Send to Trash.
4. 4
   Download a voicemail (optional). The Xfinity Voice voicemail can hold about 85 minutes of voicemails. If you need to free up some space but don't want to delete any messages, you can download it to your device. Do the following:

   • Click ☰ on the right of the message.
   • Click Download Voicemail.
   • Alternatively, you can also save a voicemail on your iPhone or Android device.
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Section 3 of 5:

Changing Automatic Playback (Phone)

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1. 
   1
   Dial *99 or your Xfinity phone number. If you're calling from your Xfinity phone, dial *99. However, if you want to check your voicemail from a different phone, such as a mobile phone or landline away from home, dial your Xfinity phone number instead.

   • If you want your voicemail to automatically play a new message once you dial in rather than be prompted by the system, you can change your automatic playback settings.
2. 
   2
   Press # when the voicemail picks up. It's the symbol that looks like a hashtag on your phone's dialpad.
3. 
   3
   Enter your Xfinity Voice passcode. This is a 4-digit PIN.
4. 
   4
   Press 4. This will select personal options.
5. 
   5
   Press 2. This will select administrative options.
6. 
   6
   Press 1. This will select general options.
7. 
   7
   Press 4. This will select message detail playback options.
8. 
   8
   Press 1 or 2. Press 1 if you want to change the automatic playback of the date/time for each voice message. Press 2 if you want to change the automatic playback of the name of the person leaving the voice message.

   • Once your settings have been set, you can end the call.
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Section 4 of 5:

Changing Automatic Playback (Online)

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1. 
   1
   Sign into https://connect.xfinity.com/voice/settings/voicemailsettings. You can access this website from any computer, phone, or tablet.

   • If you're not already signed in to your Xfinity account, enter your Xfinity ID and password to do so now.
2. 
   2
   Click Checking Voicemail. This is in the left panel. If you're already on this tab, skip this step.
3. 3
   Toggle on Playback settings. Click the switch to toggle on the options for: Automatically play my new message when I dial into my voicemail and/or Announce the date and time when playing voicemails.
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Section 5 of 5:

What is the Voicemail capacity?

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1. 
   Xfinity voicemail can hold 10 MB of audio. This is about 85 minutes of saved voice messages. If your voicemail is at full capacity, callers won't be able to leave any new voicemails on your account. Luckily, you should receive an email and a voice message from Xfinity alerting you that your mailbox is almost full.

   • If you delete voice messages, be sure to empty your trash bin, since this can count towards your storage limit.

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