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This wikiHow teaches you how to cancel your ongoing mobile carrier plan on Virgin Mobile.
Steps
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1Stop adding money to your Pay-As-You-Go or Prepaid account. If you're using a Pay-As-You-Go or Prepaid plan, your account will automatically cancel 60 days after you stop adding money to it.- You can either use the services that you've already paid for, or just stop using your phone altogether.
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2Transfer your mobile number to another carrier. If you want to switch mobile carriers, approach your new carrier, and make sure to indicate you want to port your number from Virgin Mobile.- This will automatically cancel your Virgin Mobile service.
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3Call Virgin Mobile customer services at 1-888-322-1122. You can talk to an employed advisor on the phone, and discuss different possibilities regarding your number. -
4Request to cancel your mobile account. Explain to your customer service representative that you want to delete your account.- For security purposes, you may be asked to confirm some necessary information such as your birth name and your account pin number.
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5Pay the remaining fees on your account. Your final bill will have charges up to the last day of your account's active service.- If you're still under contract, you will incur a payout fee for the remaining cost of your mobile phone.
Expert Q&A
Tips
Warnings
- The customer service number listed here is for domestic users in the US only. It will be different for other countries.Thanks
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About This Article
If you're a Prepaid or Pay-As-You-Go subscriber, just stop adding money to your account, and it will automatically expire in 60 days. You can also transfer your number to another carrier, or talk to customer service at 888-322-1122 (US domestic) to opt out of a contract.
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