Spectrum Service Cancellation, Transferring, Pausing & FAQs

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A complete guide to quitting your Spectrum Internet service

Written by Darlene Antonelli, MA

Last Updated: December 16, 2024 Fact Checked

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Cancelling Spectrum

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Pausing Spectrum

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FAQ

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Video

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Tips

Do you want to cancel, pause, or transfer your Spectrum Internet service? Follow these straightforward steps to manage Spectrum easily!

Smoothly and Easily Cancel Spectrum

Call Spectrum Customer Support at "833-267-6094" to cancel your Internet package, then return any Spectrum service equipment that you rented by bringing it into a Spectrum Store, UPS store, or shipping a Home Shipment Return Kit.

Section 1 of 3:

Cancelling Spectrum

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1
Contact Spectrum at (833) 267-6094. Even though you can start a conversation with Customer Support using the website or mobile My Spectrum app, you need to call to completely cancel your service.^{[1]
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- Make sure you have information like your account number and reason for canceling ready.
- If you're canceling because you're not getting a steady Internet connection, here are ways to fix it.
- You can also cancel your service at a Spectrum store.
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Return any Spectrum equipment. Things like rented modems and routers should be returned or you'll be charged a fee.
- You have options to return the equipment! Here are all the ways that you can return everything to Spectrum:
  - Bring Spectrum's devices to a Spectrum store. You'll want to use this option if there's a Spectrum store close to you.
  - Go to UPS and tell them that you're returning equipment to Spectrum. In that case, UPS will package it and ship it back to Spectrum for free! This is the best choice if there aren't any Spectrum stores in your area, but there are UPS stores.
  - Request a Home Shipment Return Kit. You can get one from contacting Spectrum. The kit comes with bubble wrap and a return label, so all you have to do is put the devices in the box and drop it off with FedEx or a dropoff box.^{[2]
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  - Request Home Pickup. Some disabled Spectrum customers can have Spectrum come to their house and get the equipment. To schedule a pickup, call (833) 267-6094.
- Transferring: You can also transfer your account if you're moving to another location that offers Spectrum. All you need to do is call the number and request to transfer your account to a new address!

Section 2 of 3:

Pausing Spectrum

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If you're in an area that features seasonal holds and you're only there seasonally, you don't have to pay for Internet for the months you aren't there! All you have to do is call that number and ask for a seasonal hold.^{[3]
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Section 3 of 3:

FAQ

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Can I return an Apple TV to Spectrum? You have 14 days from the date of purchasing the Apple TV to return it. It must be returned in the original packaging and be in the same condition in which you purchased it.
- If you removed the shrinkwrap from the Apple TV, you cannot refund it and must return it via a UPS store.
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Do I get a refund if I cancel Spectrum Internet? Only if you cancel in the first 30 days of signing up.^{[4]
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Research source} If you're outside the 30-day window, you won't get a refund for the rest of the billing cycle.
- To avoid paying an entire extra billing cycle than you need, cancel the service before the payment is due!
No. You can cancel your Internet plan at any time.